bowlinggreenvol
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It was a great experience at a unique venue. I am incredibly glad I was able to attend. Most importantly it was a great win for the Volunteers. But the experience was far from perfect.
I expected traffic Armageddon but we left Chattanooga aboard a bus around 2:15 and had virtually no problems. The biggest issue was getting into the stadium. We arrived shortly after the Vol walk and started up a sidewalk to get in. It took about an hour and a half standing shoulder to shoulder with thousands of other fans at gate 13. By the time we finally got close to the entrance something must have changed because people got in much faster suddenly. I suspect someone higher up saw a half filled stadium approaching kickoff and told workers to ease the process. When we entered nobody was checking bags and they weren't really using the metal detectors; only asking that people empty their pockets and show them the contents. There were also people scaling a hill to avoid the sidewalks despite security telling them not to. One Vol fan apparently broke his ankle and had to be treated by EMS personnel while thousands watched him. His foot was turned in an obviously unnatural position.
Not every gate was open because they weren't all equipped with metal detectors. This was what blew my mind. They were expecting a record crowd and had years to prepare and yet they weren't ready. Closer to kickoff they did open more gates and people strolled in with virtually no screening. I am far from an expert but I did work in game day operations for an MLB team for a couple of years. All it would have taken to ease the jam at gate 13 would be having game day personnel directing people to use other gates and not all crowd the same one. They made videos and emailed them out about parking, prohibited items, etc but they should have added something about how to get into the stadium (as basic as that may sound). There were many people there like myself that had never been to Bristol and were unfamiliar with the stadium layout.
I sat in the Allison Terrace in the upper levels. The Arby's concession stand ran out of water in the first quarter! Also there was a drink tent that was occupied by one worker! There was easily 200 people in line. They expected a record crowd but somehow things like that still happened.
It doesn't dismiss the spectacle to point out the flaws. Fans paid a lot of money and while you might have expected headaches some issues were obviously overlooked despite years of planning. The OP asked for people's experience and not everything was puppies and rainbows.
Our bus got back after 5 am. It wasn't cheap to ride but it was a great decision. Getting out was a breeze since I slept through it. Go Vols!
It probably should've been alleviated because of the time to plan but at the races you can bring in your own coolers and contents so the track has NEVER had to supply concessions for 160k people or employ the manpower.