Digital Ticketing & Scanning Tutorial, Issues, Tips, etc. (merged)

[SDV]

Seems like they could just scan the chip that was implanted when you got your covid vaccine and it would be a lot faster

Lol

 

[GTBATV]

They are loaded on the Ticketmaster app. You can also down load them to your wallet. Mine are in the gpay app. Like others have said, pull it up, scan it, swipe to the next one. I don't see any different than scanning a physical ticket.

 

[madbamahater]

Your fault for not being smart enough to charge it before leaving your house

Phones can die even when fully charged, like if something is wrong with the battery or another part of someone's phone. It something malfunctions, it's a phone. This will be a issue for many people out of over 100,000 people.

What if something happens to the digital wallet app? What if they are accidentally deleted and someone is scrambling to access the UT app near the stadium, but won't work because of no service near stadium?

I have Verizon (a UT sponsor), supposed to be th best coverage. But, I get no service near or in Neyland....

This is will a huge cluster ....

I just don't see why they can't let people choose to use the phone/app option or allow older population or folks that don't have the resources for this, at least print the barcode to get in........OH, WAIT!!! THEY DON'T CARE ABOUT THE FANS...

I'm speaking for thousands of people that will have issues, hardships. I already have mine in digital wallet ready to go and shouldn't have issues personally. But, many, many others will.

 

[SDV]

People are resistant to change, but there is a reason for technology. It makes things easier. People will need to plan ahead, but will eventually get used to it. Speaking of paper tickets, how many times have you forgot the paper tickets at home on the way to, or once you already got to campus? Had that happen to me at least once and it totally sucked.

 

[GAVol]

Been doing this with Braves tickets for 3 years now. It’s really not a big deal. And I transfer tickets all the time and I’ve yet to send them to somebody and them not be able to catch on very quickly.

 

[Emperor VOLpatine]

It’s actually super simple and quick. Been doing it for a few years at Preds and Titans games.

I was about to say is it just me or haven't digital tickets existed for like 10 years now. I've had digital tickets for several UT games even. Only thing I would say is make sure to save them to the phone so you don't have to get your data to work with 100k phones next to you lol

 

[obxvol]

I’ve always bought a couple of tickets on-site at every game I’ve attended since being a student. Never had them ahead of time. How does that work now. Don’t say it’s easy. Seriously explain how my buddy at the tailgate who has a couple extra tickets can send them to me. Thx.

 

[Boca Vol]

I’ve always bought a couple of tickets on-site at every game I’ve attended since being a student. Never had them ahead of time. How does that work now. Don’t say it’s easy. Seriously explain how my buddy at the tailgate who has a couple extra tickets can send them to me. Thx.

He opens the tickets he's going to give you and hits "transfer." He then puts in your email/ phone number and the tix are transferred to you. You may need to download an app but it's pretty easy.

 

[NighthawkVol]

Boy, he makes it look and sound so easy.

Inevitably, it won’t be. Too many people, too many malfunctions, delays will be ridiculous, etc.

All this new technology in the world that theoretically improves your life, generally doesn’t.

Here comes the cluster **** of all cluster****’s.

Why? This is how it’s done everywhere now. Neyland is the only place I’ve been to in the last decade that isn’t digital. Preds games, NCAAT basketball games, UT baseball games, concerts, etc…I’ve been to all of these in the last decade and they were all digital. No issues. So much simpler. Some people are so terrified of anything different, it’s insane.

 

[Zues1]

People are resistant to change, but there is a reason for technology. It makes things easier. People will need to plan ahead, but will eventually get used to it. Speaking of paper tickets, how many times have you forgot the paper tickets at home on the way to, or once you already got to campus? Had that happen to me at least once and it totally sucked.

Never

 

[VOLINVONORE]

Been doing this with Braves tickets for 3 years now. It’s really not a big deal. And I transfer tickets all the time and I’ve yet to send them to somebody and them not be able to catch on very quickly.

WIFI at the Bravs stadium s really good. Can't say that about Neyland. Seems like they have the cart before the horse this year. It may be better next year, but I see problems this year. It is kinda like requiring everyone to buy an electric car with very few charging stations available. In fact, I am more comfortable buying an EC now than not having problems with the ticket situation this yer.

 

[GAVol]

I’ve always bought a couple of tickets on-site at every game I’ve attended since being a student. Never had them ahead of time. How does that work now. Don’t say it’s easy. Seriously explain how my buddy at the tailgate who has a couple extra tickets can send them to me. Thx.

I’ve done this about 5 times in the past 2 weeks getting tickets sent to people.

Open the ticket app.
Select the tickets.
Hit the transfer button.
Enter an email address.

The entire process takes about 45 seconds.

 

[GAVol]

WIFI at the Bravs stadium s really good. Can't say that about Neyland. Seems like they have the cart before the horse this year. It may be better next year, but I see problems this year. It is kinda like requiring everyone to buy an electric car with very few charging stations available. In fact, I am more comfortable buying an EC now than not having problems with the ticket situation this yer.

Network infrastructure is the only thing that can cause a headache in this process, but I can’t imagine that they’d go to this without knowing that they have the network capability to make it work. Stadiums everywhere operate this way now.

 

[aaronvol]

dumb.

 

[Doberman]

Why? This is how it’s done everywhere now. Neyland is the only place I’ve been to in the last decade that isn’t digital. Preds games, NCAAT basketball games, UT baseball games, concerts, etc…I’ve been to all of these in the last decade and they were all digital. No issues. So much simpler. Some people are so terrified of anything different, it’s insane.

Well, believe it or not, I too have been out of the house the in last decade.

I have used digital tickets with little problem, however I’ve yet to use a self scanner like the one presented in the video. Tap your phone against the contraption and it reads your Apple wallet? You’ve done this before? I’ve never seen it.

Some lady with a barcode reader scanning my phone barcode….no issues. If that’s what you are talking about.

 

[Volunteer08]

They already do this for professional sporting events and fans figure it out without issue. It's not going to be a big deal, I promise.

 

[GTBATV]

Well, believe it or not, I too have been out of the house the in last decade.

I have used digital tickets with little problem, however I’ve yet to use a self scanner like the one presented in the video. Tap your phone against the contraption and it reads your Apple wallet? You’ve done this before? I’ve never seen it.

Some lady with a barcode reader scanning my phone barcode….no issues. If that’s what you are talking about.

It's the same technology as at the grocery store. When you see the little speaker looking symbol at the card swipe. You hold up your debit card, watch, or phone and it picks it up. Use it all the time at stores.

 

[Volbackhomefromtx]

I read that you can visit the ticket office, show them your ID and provide the order number, and you should be ok.

That info wasn’t communicated by the school however. That’s just generic guidance from Ticketmaster.

This is true. I mistakenly brought the wrong ticket to a game last year. I was told when turned back at the gate to go to the ticket office and show them my ID. They printed replacement tickets. I was agitated with myself and they said this happened more times that you might think.

 

[Volador]

This is gonna be tricky. Hope the scanners can't read any barcodes in my back pocket!

 

[Doberman]

It's the same technology as at the grocery store. When you see the little speaker looking symbol at the card swipe. You hold up your debit card, watch, or phone and it picks it up. Use it all the time at stores.

I am aware of the technology. My debit card has the feature. Maybe my area is just crappy, but the success rate of the 'tap' method is so low that I just forego even trying now and insert into the chip reader.

My hang up is how many knuckleheads will foul this up and make it a miserable process for those of us that can navigate the newer technology. Like the old timers, and 5 whiskey and coke guy at the pre game tailgate, who is busy shooting the breeze while waiting in line, hasn't prepared, and now is fumbling with his phone at the scanner.

 

[bigdaddy]

Network infrastructure is the only thing that can cause a headache in this process, but I can’t imagine that they’d go to this without knowing that they have the network capability to make it work. Stadiums everywhere operate this way now.

They had a few events at TBA without issue. I’m sure there will be some issues with Thursday but not the mass chaos some seem to think

 

[GTBATV]

I am aware of the technology. My debit card has the feature. Maybe my area is just crappy, but the success rate of the 'tap' method is so low that I just forego even trying now and insert into the chip reader.

My hang up is how many knuckleheads will foul this up and make it a miserable process for those of us that can navigate the newer technology. Like the old timers, and 5 whiskey and coke guy at the pre game tailgate, who is busy shooting the breeze while waiting in line, hasn't prepared, and now is fumbling with his phone at the scanner.

I have no doubt of the ineptitude of people that will be scanning for sure. I am hoping for the best, though. My wife uses her apple watch to pay for everything. So I started using the cardless stuff a few years back and I haven't had any issues.

 

[bigdaddy]

take a screenshot of the part they scan before you leave boomer

Screen shots won’t work.
Ticketmaster

 

[Sara Clark]

It’s actually super simple and quick. Been doing it for a few years at Preds and Titans games.

I have tickets in my digital wallet. In the last few days I put a TN pop socket on my phone. Will it get in the way when reader is trying to read tickets? My phone won't lay flat is what I'm trying to say.

 

[volfaninky]

No it’s wireless