Things I'm mad about today

#14,901
#14,901
superdave1984 said:
So now we migrate from Skype to Teams. And again, like the O365 debacle and the ConnectWise dumpster fire, it is a disaster. The admins send out a site wide email saying Skype is going to be replaced by Teams on 3/7 and that until then both will be available. No tutorial for those who are not familiar with it. No anything other than here it comes, figure it out. And the ticket queue has blown up over it because it just doesn't work. I feel bad for the helpdesk people who have to support it with NO TRAINING on it. Management is just a clusterfork. This is the 3rd major implementation that has been done with zero training for anyone who is supporting it. And for some reason this seems fine to management. I guess because management doesn't have to deal with the end users.
16 days
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I have to admit, after getting used to Teams, I like it much better than WebEx, Skype or Zoom.
After you finally get a meeting set up, it's much easier. They did at least integrate it with Outlook so the meetings could be set up there......didn't they
 
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#14,902
#14,902
superdave1984 said:
So now we migrate from Skype to Teams. And again, like the O365 debacle and the ConnectWise dumpster fire, it is a disaster. The admins send out a site wide email saying Skype is going to be replaced by Teams on 3/7 and that until then both will be available. No tutorial for those who are not familiar with it. No anything other than here it comes, figure it out. And the ticket queue has blown up over it because it just doesn't work. I feel bad for the helpdesk people who have to support it with NO TRAINING on it. Management is just a clusterfork. This is the 3rd major implementation that has been done with zero training for anyone who is supporting it. And for some reason this seems fine to management. I guess because management doesn't have to deal with the end users.
16 days
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Sounds like IT didn't roll it out right. TEAMS works and it is what is allowing WFH right now.
 
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#14,904
#14,904
Sounds more like an IT and especially IT Management problem @superdave1984. It takes months to iron out contracts with vendors like Microsoft and for them to "drop it on you all in 6 days" is a huge IT Management problem.

I find it hard to believe something like that wouldn't be communicated until 6 days prior. If that is true, it's good that you are jumping ship.
 
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#14,914
#14,914
Wireless1 said:
I have to admit, after getting used to Teams, I like it much better than WebEx, Skype or Zoom.
After you finally get a meeting set up, it's much easier. They did at least integrate it with Outlook so the meetings could be set up there......didn't they
Click to expand...
yes, that is what we use
 
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