So now we migrate from Skype to Teams. And again, like the O365 debacle and the ConnectWise dumpster fire, it is a disaster. The admins send out a site wide email saying Skype is going to be replaced by Teams on 3/7 and that until then both will be available. No tutorial for those who are not familiar with it. No anything other than here it comes, figure it out. And the ticket queue has blown up over it because it just doesn't work. I feel bad for the helpdesk people who have to support it with NO TRAINING on it. Management is just a clusterfork. This is the 3rd major implementation that has been done with zero training for anyone who is supporting it. And for some reason this seems fine to management. I guess because management doesn't have to deal with the end users.
16 days