Things I'm mad about today

#12,258
#12,258
2 hours and 9 minutes on the phone with Charter Spectrum after my mom’s TV and phone went out.

Her first apartment at the Assisted Living Facility was tiny, and she moved up when a better one opened. Charter hooked up her phone and TV in the new apartment but left the old apt. number on her account. Lord knows what the next person(s) there did for entertainment, but the latest new resident ordered service. It was still showing in her name, and since she didn’t live there, they just canceled her account.

Since they canceled her account, they (at first) wouldn’t talk to me, since there was no account…

Anyway, tl;dr, service is back with the correct room number. But it took over two hours through two robots, two techs, one new service CSR (who was great), one TV repair tech, and one phone tech.

1627343264706.gif1627343268804.gif1627343273079.gif

On days like this, I miss rabbit ears.
 
  • Like
Reactions: ArdentVol, malinoisvol, Tin Man and 4 others
#12,261
#12,261
VolNExile said:
2 hours and 9 minutes on the phone with Charter Spectrum after my mom’s TV and phone went out.

Her first apartment at the Assisted Living Facility was tiny, and she moved up when a better one opened. Charter hooked up her phone and TV in the new apartment but left the old apt. number on her account. Lord knows what the next person(s) there did for entertainment, but the latest new resident ordered service. It was still showing in her name, and since she didn’t live there, they just canceled her account.

Since they canceled her account, they (at first) wouldn’t talk to me, since there was no account…

Anyway, tl;dr, service is back with the correct room number. But it took over two hours through two robots, two techs, one new service CSR (who was great), one TV repair tech, and one phone tech.

View attachment 382837View attachment 382838View attachment 382840

On days like this, I miss rabbit ears.
Click to expand...
Exactly why big cable companies have expanded their automated systems. They know most consumers don’t have the time and patience to navigate their systems and give up.
 
  • Like
Reactions: ArdentVol, VolNExile and 508mikey
#12,263
#12,263
VolNExile said:
2 hours and 9 minutes on the phone with Charter Spectrum after my mom’s TV and phone went out.

Her first apartment at the Assisted Living Facility was tiny, and she moved up when a better one opened. Charter hooked up her phone and TV in the new apartment but left the old apt. number on her account. Lord knows what the next person(s) there did for entertainment, but the latest new resident ordered service. It was still showing in her name, and since she didn’t live there, they just canceled her account.

Since they canceled her account, they (at first) wouldn’t talk to me, since there was no account…

Anyway, tl;dr, service is back with the correct room number. But it took over two hours through two robots, two techs, one new service CSR (who was great), one TV repair tech, and one phone tech.

View attachment 382837View attachment 382838View attachment 382840

On days like this, I miss rabbit ears.
Click to expand...
Sympathy. One of the biggest pain the butts I’ve experienced on those lines was getting things in my mother in laws name after her husband died. It was insane.
 
  • Like
Reactions: VolNExile
#12,271
#12,271
VolNExile said:
2 hours and 9 minutes on the phone with Charter Spectrum after my mom’s TV and phone went out.

Her first apartment at the Assisted Living Facility was tiny, and she moved up when a better one opened. Charter hooked up her phone and TV in the new apartment but left the old apt. number on her account. Lord knows what the next person(s) there did for entertainment, but the latest new resident ordered service. It was still showing in her name, and since she didn’t live there, they just canceled her account.

Since they canceled her account, they (at first) wouldn’t talk to me, since there was no account…

Anyway, tl;dr, service is back with the correct room number. But it took over two hours through two robots, two techs, one new service CSR (who was great), one TV repair tech, and one phone tech.

View attachment 382837View attachment 382838View attachment 382840

On days like this, I miss rabbit ears.
Click to expand...
That's a long time on the phone just to get something "very" simple done.
How'd you convince them that it be in their best interest to listen to you? Were you cussin them?:cool:
 
#12,273
#12,273
VolNExile said:
2 hours and 9 minutes on the phone with Charter Spectrum after my mom’s TV and phone went out.

Her first apartment at the Assisted Living Facility was tiny, and she moved up when a better one opened. Charter hooked up her phone and TV in the new apartment but left the old apt. number on her account. Lord knows what the next person(s) there did for entertainment, but the latest new resident ordered service. It was still showing in her name, and since she didn’t live there, they just canceled her account.

Since they canceled her account, they (at first) wouldn’t talk to me, since there was no account…

Anyway, tl;dr, service is back with the correct room number. But it took over two hours through two robots, two techs, one new service CSR (who was great), one TV repair tech, and one phone tech.

View attachment 382837View attachment 382838View attachment 382840

On days like this, I miss rabbit ears.
Click to expand...
Part deux.

Well.

They have sent the summary of charges. They increased the monthly total by $32, plus they charged an extra month in advance, PLUS the charged an activation fee.

So I guess I’ll be spending tomorrow afternoon at the Charter Spectrum offices.

If you hear anything about a ruckus off Hendersonville Road, you’ll know what happened.
 
  • Like
Reactions: malinoisvol, Guest, joevol33 and 2 others
#12,274
#12,274
VolNExile said:
Part deux.

Well.

They have sent the summary of charges. They increased the monthly total by $32, plus they charged an extra month in advance, PLUS the charged an activation fee.

So I guess I’ll be spending tomorrow afternoon at the Charter Spectrum offices.

If you hear anything about a ruckus off Hendersonville Road, you’ll know what happened.
Click to expand...

I’m happy I am done with cable companies. Being on the phone with them in the past revealed my ugly side.
 
  • Like
Reactions: malinoisvol, 508mikey and VolNExile
#12,275
#12,275
VolNExile said:
Part deux.

Well.

They have sent the summary of charges. They increased the monthly total by $32, plus they charged an extra month in advance, PLUS the charged an activation fee.

So I guess I’ll be spending tomorrow afternoon at the Charter Spectrum offices.

If you hear anything about a ruckus off Hendersonville Road, you’ll know what happened.
Click to expand...
All because they left the old apt. number on her account you have to be out more time. They should be offering you something here. They caused the problem. If your mothers not with you tomorrow when you go to Charter, plant a boot deep
 
  • Like
Reactions: malinoisvol, VolNExile and 508mikey
New Posts
You must log in or register to reply here.

Advertisement



Back
Top