This is where I disagree with you. In this case, I don't see crashing the plane as doing something wrong. There was no human error, there was no mechanical failure due to shoddy maintenance, wrong or failing parts, etc. It appears to be an act of nature.
Also, they did provide safe passage for their passengers.
My office building should protect me from outside elements but if meteor hit the building and I got wet from the sprinklers and lost some personal equipment, I wouldn't say the builder or building owner did something wrong. Now if the roof caved in when it rained due to poor design or construction we have a different scenario.