iMac hard drive failure?

#1

crazyguy

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#1
I had a client give me a g5 imac last night that they had sitting around as partial payment. The problem is that it doesn't start up. when it turns on I get the gray screen with the apple logo and the circle thingy. From what I've found on the net it seems to be a dead hard drive. Has anyone else replaced a hard drive in an iMac? Also, if it's dead and needs to be replaced how much is new software going to cost me? Thanks for the help guys. I have a 5pm genius bar appointment.
 
#2
#2
I had the exact same thing to me. I took it to the Apple Store and they referred me to another store that does work on macs and were much cheaper. I think the new harddrive plus installation was like $3-400.

I had a client give me a g5 imac last night that they had sitting around as partial payment. The problem is that it doesn't start up. when it turns on I get the gray screen with the apple logo and the circle thingy. From what I've found on the net it seems to be a dead hard drive. Has anyone else replaced a hard drive in an iMac? Also, if it's dead and needs to be replaced how much is new software going to cost me? Thanks for the help guys. I have a 5pm genius bar appointment.
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#3
#3
I had the exact same thing to me. I took it to the Apple Store and they referred me to another store that does work on macs and were much cheaper. I think the new harddrive plus installation was like $3-400.


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thanks, I'm wondering if I should just cancel my appointment and head over to the repair shop instead.
 
#4
#4
thanks, I'm wondering if I should just cancel my appointment and head over to the repair shop instead.

Apple store will probably charge you double. Not worth it on a used computer. You should keep appointment and let them diagnose it for free just to be sure
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#5
#5
Apple store will probably charge you double. Not worth it on a used computer. You should keep appointment and let them diagnose it for free just to be sure
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great advice. This is my first foray into the apple comp world.
 
#6
#6
I had the exact same thing to me. I took it to the Apple Store and they referred me to another store that does work on macs and were much cheaper. I think the new harddrive plus installation was like $3-400.


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This is insane.

Also... the Apple Store refers to a component of their service offerings as "Genius Bar"? How delightfully smug.
 
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#7
#7
Oh jeez another Mac hater.
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#9
#9
This is insane.

Also... the Apple Store refers to a component of their service offerings as "Genius Bar"? How delightfully smug.
I understand. I've been a PC user for years and am still primarly a pc home. However, the genius bar is marketing gold. You can take any apple component in there and an english speaking person will sit, in front of you, and diagnose the problem. Tell me where you can do this with a pc.
 
#10
#10
I understand. I've been a PC user for years and am still primarly a pc home. However, the genius bar is marketing gold. You can take any apple component in there and an english speaking person will sit, in front of you, and diagnose the problem. Tell me where you can do this with a pc.

For the price you have to pay for an apple they better have awesome customer service.
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#13
#13
Buy the drive online and install it yourself. There are plenty of videos on youtube. I would recommend taking it to the Apple Store first. If you are indeed getting the apple logo and the spinning circle, the hard drive may still be ok, it may just be having a boot problem. I had a hard drive on my MacBook fail about three weeks ago, and the normal sympton is just a sold grey screen, without the apple logo.
 
#15
#15
My good friend is switching back. Got a G5 at Apple right now they want $800 to repair. $800 buys a lot of PC.
 
#17
#17
Buy the drive online and install it yourself. There are plenty of videos on youtube. I would recommend taking it to the Apple Store first. If you are indeed getting the apple logo and the spinning circle, the hard drive may still be ok, it may just be having a boot problem. I had a hard drive on my MacBook fail about three weeks ago, and the normal sympton is just a sold grey screen, without the apple logo.
yeah, it was given to me so I don't have the disk to to a control boot and select the boot from disk option.
 
#18
#18
yeah, it was given to me so I don't have the disk to to a control boot and select the boot from disk option.

don;t quote me on this, but I believe you can buy the startup disk from apple.com. Worse case, the Apple store should be able to do this for you when you bring it in to determine of the drive is bad or not. Good luck.
 
#19
#19
My good friend is switching back. Got a G5 at Apple right now they want $800 to repair. $800 buys a lot of PC.

So he's got a five-year-old machine that needs a new system board. I don't care whether it's a Mac or a PC; that's never going to make any sense.

I'm not a PC-hater or anything; I spent years doing corporate desktop support. I just find that since I started using a Mac, the percentage of computer time that I spend on maintaining and messing around with the computer itself has gone way down, and the percentage of time that I spend on actually doing the things I want to do has gone up. You can get under the hood as much as you want to if you feel like it -- hell, all a Mac is is a UNIX box with a really nice GUI on top of it -- but if not, then you almost never have to actually waste any time monkeying around with the computer itself. I spent years having to deal with users' DLLs and registries and incompatible drivers and everything like that; using a Mac at home has meant that I almost never have to deal with any of that anymore.

Yes, Macs are more expensive than PCs. But I use my computer for a couple of hours a day, every day of my life. It's easily worth it for me to pay a few hundred extra dollars once up front in return for a vastly better computer experience every day for years. It might not be worth it for somebody else.
 
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#21
#21
yeah, it was given to me so I don't have the disk to to a control boot and select the boot from disk option.

The guy at the store will probably boot from a USB drive with an OS X install on it, run Disk Utility, and be able to tell you in 30 seconds whether the drive is dead. If it is, it's user-swappable for anybody who's willing to roll up their sleeves a little.
 
#23
#23
It's power pc. Took over an hour to determine the drive was shot. The guy was almost able to reboot with another comp after the network boot didn't work-but no dice. Ill install a new drive tonight.
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#24
#24
So he's got a five-year-old machine that needs a new system board. I don't care whether it's a Mac or a PC; that's never going to make any sense.

I'm not a PC-hater or anything; I spent years doing corporate desktop support. I just find that since I started using a Mac, the percentage of computer time that I spend on maintaining and messing around with the computer itself has gone way down, and the percentage of time that I spend on actually doing the things I want to do has gone up. You can get under the hood as much as you want to if you feel like it -- hell, all a Mac is is a UNIX box with a really nice GUI on top of it -- but if not, then you almost never have to actually waste any time monkeying around with the computer itself. I spent years having to deal with users' DLLs and registries and incompatible drivers and everything like that; using a Mac at home has meant that I almost never have to deal with any of that anymore.

Yes, Macs are more expensive than PCs. But I use my computer for a couple of hours a day, every day of my life. It's easily worth it for me to pay a few hundred extra dollars once up front in return for a vastly better computer experience every day for years. It might not be worth it for somebody else.
Nothing against the ease of use of Apple. That's the really good thing about them. You don't really have to do anything but enjoy them. Great customer service, too. All good experiences. Wasn't trying to ruffle any Apple feathers. A PC fills my needs; doesn't fill other's needs.
 
#25
#25
It's power pc. Took over an hour to determine the drive was shot. The guy was almost able to reboot with another comp after the network boot didn't work-but no dice. Ill install a new drive tonight.
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Wow. That's good for you. Enjoy.:)
 

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