**** Comcast

[BAJAvol]

This happened to me also. I'm going to go to the physical office and take care of it.

They charged me 30 for internet installation when I already have it. I also received a 79 installation charge for tv.

Doesnt surprise me. I already had a box because it was cheaper to have the internet and 10 local channels versus internet alone. The box simply laid in the corner until now. They tried to charge me a $59 installation charge even though I hooked everything up myself. Similar to the OP, I had difficulty having service installed here because the former resident owed them money. It took me a week to get them to agree to service after my landlord notified them that the former tenant had moved. The only reason I went with them in the first place is they were the only internet provider in my area and I am completing my degree. No choice there. As soon as UVERSE or Verizon internet hits my area, im cancelling.

 

[appyvol]

Is the OP still being "denied"? Still think there's more to the story that he's not telling. I've even seen people have a bad account and start one in their spouses name in the same locations, so I still think something off here.

Still in the same boat. I've had my account with comcast for years. It's not like I'm starting a new one.

 

[BearCat204]

Follow up: I called again today and they first tried to tell me there was nothing they could do. 30 minutes later they reviewed the tape from the original call and proceeded to apologize since I was not in fact informed of this "PRORATED" charge. In the end, they are only willing to credit my bill for $46. They simply ignored the additional fees and taxes that were increased due to them being a percent of the balance. In addition, they cant credit the current bill even though it isnt due foe another 26 days, it will have to go on the following bill. I made them email this in writing so that ill have proof when they dont credit my account next month. In conclusion, im done with their service. When football season is over, my service will be discontinued. I am sick of the random charges and pathetic customer service.

This is honestly the weirdest scenario I have ever heard. The only basis they could ever have of denying you service would be that of your name was somewhere on that account in some form as in an authorized user or something. Hopefully you are able to speak to someone who has a damn clue over there.

 

[BearCat204]

Still in the same boat. I've had my account with comcast for years. It's not like I'm starting a new one.

Maybe it's something with the transfer. Have you tried disconnecting your service at your old address and just starting a new account at the new residence?

 

[Coug]

Thought this would be appropriate. Earlier this month, I upgraded my comcast service to include tv instead of only internet. My biggest concern I asked the representative was about first time charges. She made it clear several times that the only charge I would see would be a $2.99 change of service fee since I am upgrading not downgrading. Said i would be charged for the package of around $92 plus tax. Ok thats fine considering I was paying $60 just for internet. Get my bill a couple of days ago, its $182. There are several random one time service fees, one being $51. Called them up amd the lady told me a supervisor would have to look at the issue and to check my bill in the next 24 hours for any credits. Its been three days and still no change. Im tired of being polite and respectful to these people. Im calling today to try and get this resolved once again and will follow up with the results. Any similar stories?

My sister cancelled her Comcast account recently to switch to ATT. 3 days after they cancelled her account they sent her new equipment through the mail. Then she received a bill from Comcast for the following month. She eventually got it straightened out but it was completely unnecessary for it to happen at all.
I've heard of this charges after cancellation problem from several other people before as well so this isn't a random or new thing.

I guarantee you'll have some sort of issue cancelling when the time comes. The worst part about it is you can't ignore it as much as you'd like to. They've sent accounts to collections even after the people cancelled the account properly.

 

[davethevol]

This is honestly the weirdest scenario I have ever heard. The only basis they could ever have of denying you service would be that of your name was somewhere on that account in some form as in an authorized user or something. Hopefully you are able to speak to someone who has a damn clue over there.

Again, you are just talking out your butt. You have no idea how comcast operates or how they treat people.

 

[BearCat204]

Again, you are just talking out your butt. You have no idea how comcast operates or how they treat people.

I am very clear on their practices and how they normally handle these types of account issues.

 

[davethevol]

I am very clear on their practices and how they normally handle these types of account issues.

Clearly from your posts you are not.

 

[BearCat204]

Clearly from your posts you are not.

Why. Because I know that there is something certainly wrong with the Ops scenario? Either theres something that he is missing in the details, or his situation is a very isolated one and not the norm. Bottom line, one person's account has no bearing on another's as long as that person isn't on the delinquent account.

 

[BAJAvol]

My sister cancelled her Comcast account recently to switch to ATT. 3 days after they cancelled her account they sent her new equipment through the mail. Then she received a bill from Comcast for the following month. She eventually got it straightened out but it was completely unnecessary for it to happen at all.
I've heard of this charges after cancellation problem from several other people before as well so this isn't a random or new thing.

I guarantee you'll have some sort of issue cancelling when the time comes. The worst part about it is you can't ignore it as much as you'd like to. They've sent accounts to collections even after the people cancelled the account properly.

Ive heard they're worse than a medical facility on sending accounts to collections. Ive have actually been told anything over 30 days is automatically sent. Not sure how valid that is. One of the reasons I went with them on tv was the fact that no contract is involved. Ive taken several business law courses and plan on reading their terms and conditions at work sometime today. Interesting to know your stance on matters you know will eventually happen again.