Cancel your credit card before you die...... (Seriously!)(Hilarious!)
Now some people are really stupid!!!!
Be sure and cancel your credit cards before you die.
This is so priceless, and so, so easy to see coming, customer service being what it is today.
A lady died January-2008, and Citibank billed her for February-2008 and March-2008 for their annual service charges on her credit card and added late fees and interest on the monthly charge when it wasn't paid. The balance had been $0.00 when she died, but now, somewhere around $60.00. A family member placed a call to Citibank.
Here is the exchange between that family member and Citibank Customer Service:
Family Member: 'I am calling to tell you she died back in January of this year.'
Citibank: 'The account was never closed and the late fees and charges still apply.'
Family Member: 'Maybe, you should turn it over to collections.'
Citibank: 'Since it is two months past due, it already has been.'
Family Member: So, what will they do when they find out she is dead?'
Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?'
Citibank: 'Excuse me?'
Family Member: 'Did you just get what I was telling you - the part about her being dead?'
Citibank: 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member: 'I'm calling to tell you, she died back in January of this year with a $0 balance.'
Citibank: 'The account was never closed and late fees and charges still apply.'
Family Member: 'You mean you want to collect from her estate?'
Citibank: (Stammering) 'Are you her lawyer?'
Family Member: 'No, I'm her great nephew.' (Family Lawyer info was given)
Citibank: 'Could you Fax us a Certificate of death?'
Family Member: 'Sure.' (Fax number was obtained and the Fax was sent)
After waiting for a few minutes, Citibank got the Fax.
Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'
Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges will still apply.'
(What is wrong with these people?!?)
Family Member: 'Would you like her new billing address?'
Citibank: 'That would certainly help...'
Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'
Citibank: 'Sir, that's a cemetery!'
Family Member: 'And what do you do with dead people on your planet???'
(PRICELESS!!)
You wonder why Citibank is going broke and need the feds to bail them out??
