Car/Truck Buying Experiences

golfballs

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I always figured "certified pre-owned" was just a clever way of selling an extended warranty without giving you the option of declining it. In other words, if they mark up the price a thousand dollars for it being "certified" and say it's on them if certain things go wrong, it amounts to the same thing as selling a plain old non-certified car for a thousand less and then selling you a thousand dollar warranty.
Depends on the car. On dependable models it’s definitely not worth it.
 

Roustabout

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I always figured "certified pre-owned" was just a clever way of selling an extended warranty without giving you the option of declining it. In other words, if they mark up the price a thousand dollars for it being "certified" and say it's on them if certain things go wrong, it amounts to the same thing as selling a plain old non-certified car for a thousand less and then selling you a thousand dollar warranty.
And you would be 100% wrong. Factory certification is a manufacture process for authorized dealers to follow, which insures the highest quality cars on the market. I don't know of any manufactures that have dealer margin or markup in the warranty activation. The warranty activation is charged to the dealer at time of delivery. Certification insures a consistent and stringent inspection and reconditioning process, assuming the dealer is adhering to the guidelines. Since these things are audited, I doubt many would want to risk losing their franchise over it.
 

Tin Man

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Recently, I purchased a 2019 Toyota Rav4 Hybrid. I called the dealer prior to traveling to it to be assured that the vehicle in which I was interested was still available. When I arrived shortly after 2pm, the salesman greeted me, and we sat down to do some preliminaries. Then, he took me to a lot and demoed a vehicle other than the one I wished to buy. He told me that the dealer had transported the vehicle I was interested in buying to another of his locations. He urged me to examine and test drive the other vehicle, as it was very similar to the one I wanted. He assured me that if I wanted to proceed with a purchase, the vehicle would be retrieved from the other location. We proceeded with the demo and test drive of the 2019 Rav4 Hybrid with the ghastly colors. I told him that I was interested enough to make a purchase if they had the vehicle I desired. He discovered that the dealer had not retrieved the vehicle which had prompted me to visit the dealership. My salesman would have to drive a used car to the other location and retrieve the vehicle himself. He urged me to meet with his finance officer while he did so. I was disappointed but agreed. To this point, the service of the salesman had been good. He was earnest enough that I accepted that he didn't know the dealer had moved the vehicle in which I was interested.

The finance guy was entertaining. I told him that I did not need financing and would simply write a check.* We reviewed the paperwork that I would sign to complete the purchase, provided that the salesman returned with a vehicle I wanted to buy. Then, I was left to kill time. About a half-hour later, the salesman returns with the vehicle. I test drive it. I indicate that I'm willing to buy it at the price and terms previously discussed. While I execute the paperwork, the vehicle is prepped.

Ah, but there's been a shift change and the location is short-staffed. My salesman has to wash, vacuum, and fuel the vehicle himself. Someone on the last shift has disabled the fuel pump at the dealership, so, he has to take the senior manager's gas card to fuel the vehicle at a station nearby.

By the time the vehicle is actually delivered to me, I've been at the dealership ~6 hours. All that time for a cash transaction because some dealership poobah moved the vehicle without inputting the change of location into their inventory system...

A couple of weeks later, the dealership mails me a check for the $25 tag fee with a note advising me to obtain a tag from my county office...

So, in summation, the salesman was a decent fellow. He wasn't a schmuck. The dealership had competitive terms on the vehicle I wanted to buy. The finance guy was quick, efficient, and somewhat entertaining. BUT, some higher-up muckity-muck moved the vehicle without recording the move in their system, and as a consequence, it took six hours to complete a cash deal.

I've yet to have a completely positive vehicle purchase experience. If this Toyota lasts as long as I hope it does, I may not purchase another vehicle.

*When you finance a vehicle, after you own it free and clear, each month, put the same amount of your loan payment into savings. If your vehicle is a good one and you keep it for a decade or more, you'll have accumulated quite a chunk with which to buy the next one. I had driven my former vehicle for 19 years. I had invested my savings prudently. I had enough on hand to buy the Rav4 Hybrid with cash.
 

Roustabout

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Recently, I purchased a 2019 Toyota Rav4 Hybrid. I called the dealer prior to traveling to it to be assured that the vehicle in which I was interested was still available. When I arrived shortly after 2pm, the salesman greeted me, and we sat down to do some preliminaries. Then, he took me to a lot and demoed a vehicle other than the one I wished to buy. He told me that the dealer had transported the vehicle I was interested in buying to another of his locations. He urged me to examine and test drive the other vehicle, as it was very similar to the one I wanted. He assured me that if I wanted to proceed with a purchase, the vehicle would be retrieved from the other location. We proceeded with the demo and test drive of the 2019 Rav4 Hybrid with the ghastly colors. I told him that I was interested enough to make a purchase if they had the vehicle I desired. He discovered that the dealer had not retrieved the vehicle which had prompted me to visit the dealership. My salesman would have to drive a used car to the other location and retrieve the vehicle himself. He urged me to meet with his finance officer while he did so. I was disappointed but agreed. To this point, the service of the salesman had been good. He was earnest enough that I accepted that he didn't know the dealer had moved the vehicle in which I was interested.

The finance guy was entertaining. I told him that I did not need financing and would simply write a check.* We reviewed the paperwork that I would sign to complete the purchase, provided that the salesman returned with a vehicle I wanted to buy. Then, I was left to kill time. About a half-hour later, the salesman returns with the vehicle. I test drive it. I indicate that I'm willing to buy it at the price and terms previously discussed. While I execute the paperwork, the vehicle is prepped.

Ah, but there's been a shift change and the location is short-staffed. My salesman has to wash, vacuum, and fuel the vehicle himself. Someone on the last shift has disabled the fuel pump at the dealership, so, he has to take the senior manager's gas card to fuel the vehicle at a station nearby.

By the time the vehicle is actually delivered to me, I've been at the dealership ~6 hours. All that time for a cash transaction because some dealership poobah moved the vehicle without inputting the change of location into their inventory system...

A couple of weeks later, the dealership mails me a check for the $25 tag fee with a note advising me to obtain a tag from my county office...

So, in summation, the salesman was a decent fellow. He wasn't a schmuck. The dealership had competitive terms on the vehicle I wanted to buy. The finance guy was quick, efficient, and somewhat entertaining. BUT, some higher-up muckity-muck moved the vehicle without recording the move in their system, and as a consequence, it took six hours to complete a cash deal.

I've yet to have a completely positive vehicle purchase experience. If this Toyota lasts as long as I hope it does, I may not purchase another vehicle.

*When you finance a vehicle, after you own it free and clear, each month, put the same amount of your loan payment into savings. If your vehicle is a good one and you keep it for a decade or more, you'll have accumulated quite a chunk with which to buy the next one. I had driven my former vehicle for 19 years. I had invested my savings prudently. I had enough on hand to buy the Rav4 Hybrid with cash.
The logistics of inventory management.
I would have secured the key and car once I knew you were in route.
 
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This happened about 25 years ago but it still bugs me. I was looking for a good used truck. I found one I liked at Sunrise in Memphis. I had cash. Drove the truck, made an offer. The sales guy waffled and wanted me to go up $300 over what I offered. I said no, I have the cash right here and that's all I am paying. After a couple trips to the sales manager he comes back and says, let me show him the cash to show that I am serious. I stupidly handed him my envelope with the cash in it. He comes back a couple minutes later and says sorry, can't make the deal. So I left. I didn't think to count my cash. It was $100 short. No possible way to prove what happened though. I have never made that mistake again.
 

JustFunnN'Orange

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Maybe not the tight forum for this but :
I had an 07 Ford Sport Trac (had owned an 05 before). I loved this truck and had really taken care of it! Two yrs. ago my wife got rear ended in a traffic slow down on interstate. Crazy chick admitted to officer she was on phone a probably hit my truck at 70 mph. Fortunately, wife only got minor bumps n bruises.
Now, Ford stopped making the Sport Trac in 2010....so they are already hard to find. Ford changed suspension on 07 - 10 models and they ride much better than earlier models.
I check Craigslist n ebay often but can't find one that's not high miles or over $10K (over 100,000)
If anyone knows of one of these trucks for sale I'd really appreciate the info.
Thanks VolNation
 

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