volfanhill
Well-Known Member
- Joined
- Jan 5, 2011
- Messages
- 38,485
- Likes
- 71,917
I think right now the most important thing for the human experience is to display compassion, forgiveness, charity, and hope. Sounds hippyish but we are dealing with calamity. This is the message I sent my team two nights ago:I know this is difficult for libs to accept but there is nothing wrong in trying to be positive and give people some hope cause goodness knows that we aren't getting it from the MSM.
Team,
Let me start by thanking each and every one of you for the hard work, flexibility, dedication, and perseverance you all have delivered the past few weeks. I think we can all agree that this is the most difficult operating environment we have ever seen. I know this has not been easy on any of you. I am so blessed and grateful to work with such amazing leaders. With that said, I have one more extremely important ask for each of you. TAKE CARE OF YOURSELF and YOUR TEAM. The following is how you do it:
· You only work 5 days a week. No coming in on your days off. This applies to everyone including the GM’s. We are in a marathon not a sprint. Unfortunately this will be the environment we operate in for the foreseeable future.
· You should not work more than 11 hours in a day. I walked through, with the GM team, how they have some more labor hours they can use. They should use them. It can be hard to believe, but if planned and staffed correctly, your team will achieve great things even when you leave. The expectation is 4.0 productivity. So for every 100 guests you feed you can use 25 total worked hours.
· Lead with compassion. That means compassion for the mistakes you yourself make and compassion for the team working under/with you. They are scared…just like you…They are tired…just like you…They are overworked…just like you…They want to feel fulfilled and rewarded for the work they do…just like you…They will make mistakes…just like you. I can think of no greater moment then right now where compassion, kindness, and forgiveness are critical to the human experience. I implore you to keep this front of mind. And I commit to each of you that I will do the same.
· Lastly, make sure we are following all cleaning and handwashing procedures 100% flawlessly 100% of the time.
Thank you again for the hard work you are doing each and every day in our restaurants. Be proud of what you are doing. It matters. We are working hard to save peoples jobs. While we may not personally know them, they have families too. By delivering we can keep these people for when this environment turns around, and it will, where we will have the opportunity to outclass our competitors by being better staffed to steal market share. Let us be known as the group of leaders who helped save (My edit here) and even Beth in accounting. We can do it because of each of you