Just to update everyone on something non-important (as compared to matters of life and death), I switched to DirecTV. It was installed on Saturday and so far I'm really loving it.
The installation exceeded my expectations. Sto, I didn't have a chance to get by Lowe's, so I had prepared myself for the likelihood that I'd have to have him mount it to our deck. I was pleasantly surprised when he arrived that he had everything necessary to do the pole installation. Also, in our family room, there is a little closet with all the AV equipment and all the wires are run underneath the floor to where the TV is located. Unfortunately, there wasn't a wire that had been run that matched the inputs on the DirecTV receiver. Our installer called his supervisor, told him the specific connector/converter that he needed, and the supervisor drove about 70 miles (round trip) to get the connector at a Best Buy and bring it to our house. Obviously, I was very impressed.
As for the service, we really like it so far. I like the whole-home DVR, and that I can set parental controls and set a custom guide for each machine, or all machines. Between DirecTV and internet, we'll be paying a little less than $110 per month whereas we were paying Charter over $180 per month.
Again, I appreciate everyone's advice/comments/recommendations!