VolStrom
He/Him/Gator Hater
- Joined
- Nov 19, 2008
- Messages
- 19,704
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- 30,375
I've been an Amazon Prime customer for probably 10+ years and recently they have been really crappy about their delivery promises, so I take the time to complain about it. They usually give me an extra month of prime service, but today when an expected order was to be delivered a day late, they refunded the order value and told me to keep the order.
It was a broken English reply.
Amazon Your Account Amazon.com
Message From Customer Service
Hello,
I'm sorry to know that you haven't received the order. That's we definitely not want our customer to experience. I will certainly help you with this.
Being a Prime Member, you are very much eligible to receive high level of service from us and I am very sorry that we were not able to meet your expectations in this case.We're aware that our choice of delivery services reflects on our business as a whole and We regret the inconvenience that may have caused to you.​ Rest assured, we'll do all that we can to keep this from happening again. I'm truly sorry for all the inconvenience we have caused you.
As,I have checked the tracking of the order and see that the package has been dispatched from our fulfillment center timely but seems to be delayed by the carrier. And I have personally contacted the carrier to deliver your package as soon as possible to you.
On this occasion the delayed package does show up there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.
I can understand how it feels when you order something and doesn't received it as per your aspect.
There is no need to worry for the money at all. Your money is always safe with Amazon.
To make things right for you, I've requested the full refund of $84.73 that you paid for the order. You'll see the refund on your Credit card statement in the next 3-5 business days.
This just blows me away. They just refunded me $85 for an extra day delivery.
It was a broken English reply.
Amazon Your Account Amazon.com
Message From Customer Service
Hello,
I'm sorry to know that you haven't received the order. That's we definitely not want our customer to experience. I will certainly help you with this.
Being a Prime Member, you are very much eligible to receive high level of service from us and I am very sorry that we were not able to meet your expectations in this case.We're aware that our choice of delivery services reflects on our business as a whole and We regret the inconvenience that may have caused to you.​ Rest assured, we'll do all that we can to keep this from happening again. I'm truly sorry for all the inconvenience we have caused you.
As,I have checked the tracking of the order and see that the package has been dispatched from our fulfillment center timely but seems to be delayed by the carrier. And I have personally contacted the carrier to deliver your package as soon as possible to you.
On this occasion the delayed package does show up there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.
I can understand how it feels when you order something and doesn't received it as per your aspect.
There is no need to worry for the money at all. Your money is always safe with Amazon.
To make things right for you, I've requested the full refund of $84.73 that you paid for the order. You'll see the refund on your Credit card statement in the next 3-5 business days.
This just blows me away. They just refunded me $85 for an extra day delivery.