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unconventional
- Joined
- Jul 1, 2009
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Anybody know about this stuff?
As far as I can tell, I get good prices. Maybe... it's 80 bucks to come out and then they charge you for the price for the part and generally don't tack on time and a half. I see other places that charge 40 to come out and they'll charge you who knows what for their time after the fact.
Problem... first time I used them, it's winter and I couldn't get my furnace to run and I'm thinking it might be a real issue. Only ended up being the pilot. I was using a giant lighter gun that I use for my grill. He walks in with super long matches(twice as long as my lighter gun), lights it and charges me 80 bucks. When I hand him 80 dollars in cash, he's like "I don't know if I have enough change". I say "keep it, it's only 50 cents". He makes sure to pay me the 50 cents back to "be fair". But now, I call them back out to fix the air and I'm just getting bill after bill and return after return.
First, it was a fan in the air conditioner. He says "240 for the part, 80 for coming out... that's 360"(but actually 320 with correct math). He didn't have the part he needed so he was going to come back later in the day. I called the receptionist to ask how much it it would be later since I was handed two prices(I would pay either if he miscalculated). I didn't know if he meant 320 or 360, she said 320.
They sent out two younger guys the next day(this was after not returning the original day and being called at 6pm to say they can't make it) and they handed me a 360 dollar bill. I mentioned to them what he said and what she said just to question if that was the right bill. They said, "just give us 320 it's fine". I'm back to thinking, cool. They're owning up to their work. I paid 80 bucks just to have someone light a match without complaining and I've heard credible people say this is a good place.
Since then, I've had to have them come back out because the thermostat won't shut off the air. You have to turn off the heating/air unit manually. I decided to pay 65 for the part to fix the thermostat because he came back out for "free" and I didn't want to pay another 80 for the labor later. Finding out now, my furnace overheats(possibly) or some crap and the air will shut off after an hour without blowing any air but the heating/air unit continues to run.
She said he already did one recall(acting as if I should pay again) but I mentioned how I don't have the funds to keep paying for extra parts that weren't included in the original billing. I actually said I won't even have money til the start of next month to cover another part alone(let alone 80 to come out) should I need another part when he comes back out. I won't have money til next month to cover who knows how much the next part is.
I appreciate the idea that I'm paying for what I get and through no fault of their own, I'm finding more problems. But at what point are they responsible for not giving me more than 15 minutes to make sure the part they put in works? Their new part works but there is always another problem.
All I can say is, they're coming back out for the 3rd time within 2 weeks and while I paid 80 dollars to light a match, they walk off the second they fix the first problem they see and act like their job is done. Like I'm getting some prize cause they have to come back out and fix something else when I paid them to fix it the first time.
At this point, I've paid 400 bucks basically and I don't have anything fixed. They may have fixed 2 parts but if the whole thing doesn't work to begin with, why didn't they figure that out in the first place and why am I screwed out of 400 bucks with nothing fixed. If they tell me something else needs replaced that they can't fix without buying another part, smh. Could have just gone summer without fixing the other crap cause it wasn't going to work anyways apparently barring 100's of more dollars worth of repair.
Again, for all I know, they're underpaid and I'm milking them for free labor. But this is going to add up quickly if I have to keep buying new parts. A whole new unit might end up being cheaper but they didn't know(or care to look) because they got in and out as quickly as possible. If I have to build a new unit per price of every part, outrageous.
As far as I can tell, I get good prices. Maybe... it's 80 bucks to come out and then they charge you for the price for the part and generally don't tack on time and a half. I see other places that charge 40 to come out and they'll charge you who knows what for their time after the fact.
Problem... first time I used them, it's winter and I couldn't get my furnace to run and I'm thinking it might be a real issue. Only ended up being the pilot. I was using a giant lighter gun that I use for my grill. He walks in with super long matches(twice as long as my lighter gun), lights it and charges me 80 bucks. When I hand him 80 dollars in cash, he's like "I don't know if I have enough change". I say "keep it, it's only 50 cents". He makes sure to pay me the 50 cents back to "be fair". But now, I call them back out to fix the air and I'm just getting bill after bill and return after return.
First, it was a fan in the air conditioner. He says "240 for the part, 80 for coming out... that's 360"(but actually 320 with correct math). He didn't have the part he needed so he was going to come back later in the day. I called the receptionist to ask how much it it would be later since I was handed two prices(I would pay either if he miscalculated). I didn't know if he meant 320 or 360, she said 320.
They sent out two younger guys the next day(this was after not returning the original day and being called at 6pm to say they can't make it) and they handed me a 360 dollar bill. I mentioned to them what he said and what she said just to question if that was the right bill. They said, "just give us 320 it's fine". I'm back to thinking, cool. They're owning up to their work. I paid 80 bucks just to have someone light a match without complaining and I've heard credible people say this is a good place.
Since then, I've had to have them come back out because the thermostat won't shut off the air. You have to turn off the heating/air unit manually. I decided to pay 65 for the part to fix the thermostat because he came back out for "free" and I didn't want to pay another 80 for the labor later. Finding out now, my furnace overheats(possibly) or some crap and the air will shut off after an hour without blowing any air but the heating/air unit continues to run.
She said he already did one recall(acting as if I should pay again) but I mentioned how I don't have the funds to keep paying for extra parts that weren't included in the original billing. I actually said I won't even have money til the start of next month to cover another part alone(let alone 80 to come out) should I need another part when he comes back out. I won't have money til next month to cover who knows how much the next part is.
I appreciate the idea that I'm paying for what I get and through no fault of their own, I'm finding more problems. But at what point are they responsible for not giving me more than 15 minutes to make sure the part they put in works? Their new part works but there is always another problem.
All I can say is, they're coming back out for the 3rd time within 2 weeks and while I paid 80 dollars to light a match, they walk off the second they fix the first problem they see and act like their job is done. Like I'm getting some prize cause they have to come back out and fix something else when I paid them to fix it the first time.
At this point, I've paid 400 bucks basically and I don't have anything fixed. They may have fixed 2 parts but if the whole thing doesn't work to begin with, why didn't they figure that out in the first place and why am I screwed out of 400 bucks with nothing fixed. If they tell me something else needs replaced that they can't fix without buying another part, smh. Could have just gone summer without fixing the other crap cause it wasn't going to work anyways apparently barring 100's of more dollars worth of repair.
Again, for all I know, they're underpaid and I'm milking them for free labor. But this is going to add up quickly if I have to keep buying new parts. A whole new unit might end up being cheaper but they didn't know(or care to look) because they got in and out as quickly as possible. If I have to build a new unit per price of every part, outrageous.
