Comcast bill BS : (

[Billy Costigan]

Not sure if this is the right forum to ask this or what. I've been looking for my Comcast bill to come in for the last week or so and I just never got it. I finally figured out how to pull my bill up online and I see they mailed it to the wrong apartment! Now I'm charged with a late fee on my record. I moved into my new apartment in Feb and the 1st bill was mailed to the correct address but this last one wasn't. They are not open until Monday at 8:30 so I can't contact them until then. Do you think they can take the late fee off since they mailed it to the wrong apartment? Any suggestions on what should I tell them if they try to say they can't or something? Wouldn't this be their fault for mailing it to the wrong address? Anything like this ever happen to you? It's not like a huge fee or anything but I don't know why the heck they mailed it to the wrong place.
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[volger]

Don't sweat it BC. Comcast is probably the worst cable provider on earth. Switch to U-verse or Dish and you will be good.

[Billy Costigan]

Originally Posted by volger

Don't sweat it BC. Comcast is probably the worst cable provider on earth. Switch to U-verse or Dish and you will be good.

Thank you volger. You are very level-headed and I always respect your opinion but I'm not going to switch over. I think I'm on some kind of like year or a 6 month contract anyways.

[Chris4Vols22]

They may work with you, but let me share this one bad story, which is probably the only bad story I have about Comcast.

At one point, I slightly modified my service, and I was to be charged a different amount than what I had been paying. When I got my first bill, the numbers weren't adding up correctly to me. I called, and got the issue resolved, and was told to pay the new lower amount that was clarified. Next month, I had a ridiculous fee for not paying in full. Turns out that the associate I talked with got confused about something, and told me to pay a smaller amount than I really owed. Keep in mind that this was a month later from submitting payment. They made me pay the difference of the charge AND late fee because the associate I talked to told me the wrong amount to pay. I don't have words for that.

Comcast even has a clear bill guarantee, but but because it was so unclear, their own employee didn't even understand it, and they made ME, of all people, pay for it.

We will offer easy-to-understand packages and provide you with a clear bill.

Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a package that’s right for you. We aim for the same clarity with our bills. You can view your monthly statement and service details anytime by visiting Comcast Customer Central.

The Comcast Customer Guarantee

[Yankee_Vol]

They should refund the late charge. If not just burn their building down

[SDV]

Originally Posted by Yankee_Vol

They should refund the late charge. If not just burn their building down

This

[GASOUTHERNVOL]

I work for the company and cant really understand the billing sometimes. If they sent the bill to the wrong place, and if you actually talk to a decent rep, then they will remove the late fees.

[utfantilidie]

The only way they may not refund you is if you wrote down the wrong address by mistake is my guess, but they still may.

[Thrasher865]

Originally Posted by Billy Costigan

Thank you volger. You are very level-headed and I always respect your opinion but I'm not going to switch over. I think I'm on some kind of like year or a 6 month contract anyways.

No, you're not.


They will take it off. Threaten to cancel, and communistcast will do basically anything.

[OrangeEmpire]

lmao

[joeydupree]

Yea, you'll get your late fee back and some, if you handle it right...

Only thing is I'm 2 months behind at the moment and have yet to get a late fee...

They bill you a month in advance and wont do anything for 2-3 months.

Even if they cut you off, it's just a reconnection fee. Never been billed a late fee...

As adept of an Internet user that you are, it really took you as long as it takes for them to charge for you to figure out that you could pay it online?

Billy, please.

[GreveHaller]

I have to throw props out to Comcast for an incident over the weekend. I began to have an issue on Saturday where my picture would freeze up. The audio would come thru but the pic was frozen. I could unfreeze it by switching to another channel but this only solved the problem for about 30 minutes. Called Comcast and the rep said to unplug the HD unit then plug it back in. When it came back on it appeared to be fixed. The interesting part was the the rep said he would go ahead and schedule a service call for Monday in the event that didnt solve the problem. If it seemed to be fixed we could cancel the service call when the tech called before coming. On Sunday night someone from Comcast called to see if we still needed the tech which we said no since we had not had the problem since the initial call. I was a bit impressed that they would even schedule a service call when the problem appeared to be resolved. Hard for me to knock Comcast for a bit now.

[Thrasher865]

So you hadn't tried unplugging it, yet? I thought that was step 2 in troubleshooting electronics.

Step 1: Hit it with something
Step 2: Unplug/Reset it
Step 3: Trash

[SDV]

Originally Posted by GreveHaller

I have to throw props out to Comcast for an incident over the weekend. I began to have an issue on Saturday where my picture would freeze up. The audio would come thru but the pic was frozen. I could unfreeze it by switching to another channel but this only solved the problem for about 30 minutes. Called Comcast and the rep said to unplug the HD unit then plug it back in. When it came back on it appeared to be fixed. The interesting part was the the rep said he would go ahead and schedule a service call for Monday in the event that didnt solve the problem. If it seemed to be fixed we could cancel the service call when the tech called before coming. On Sunday night someone from Comcast called to see if we still needed the tech which we said no since we had not had the problem since the initial call. I was a bit impressed that they would even schedule a service call when the problem appeared to be resolved. Hard for me to knock Comcast for a bit now.

They were just trying to save a buck by calling and not having to send someone out

[GreveHaller]

Originally Posted by San Diego Vol

They were just trying to save a buck by calling and not having to send someone out

of course but they also didnt have to schedule a service call for an issue that had been resolved.