Originally Posted by GreveHaller
I have to throw props out to Comcast for an incident over the weekend. I began to have an issue on Saturday where my picture would freeze up. The audio would come thru but the pic was frozen. I could unfreeze it by switching to another channel but this only solved the problem for about 30 minutes. Called Comcast and the rep said to unplug the HD unit then plug it back in. When it came back on it appeared to be fixed. The interesting part was the the rep said he would go ahead and schedule a service call for Monday in the event that didnt solve the problem. If it seemed to be fixed we could cancel the service call when the tech called before coming. On Sunday night someone from Comcast called to see if we still needed the tech which we said no since we had not had the problem since the initial call. I was a bit impressed that they would even schedule a service call when the problem appeared to be resolved. Hard for me to knock Comcast for a bit now.
They were just trying to save a buck by calling and not having to send someone out