I once had an iphone, and when I called customer support with a variety of issues, they told me that Apple was more of a "computer" company and couldn't fix all the phone issues. So I called AT&T, and they blamed it on Apple. Couple that with all the restrictions of itunes and no flash, Droid was an easy choice. After using them both, I like the Droid better, but as others say it still comes down to preference. Each has its strengths.